Copper & high performance alloys for land, sea & air

Tel: +44(0)1527 405 600

Customer Survey

Our customer satisfaction levels are important to us, we would like to thank you for taking the time to complete this questionnaire to give us your valuable feedback.

Personal Details

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Telephone Number (including country code and area code)

Fax Number (including country code and area code)

Company Name

Your Position

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Project Information

What is the level of information you have about our company?
 1/5 2/5 3/5 4/5 5/5

How responsive were the sales team to your requests?
 1/5 2/5 3/5 4/5 5/5

Technical understanding of your requests
 1/5 2/5 3/5 4/5 5/5

Quality of offers submitted
 1/5 2/5 3/5 4/5 5/5

Competitiveness of offers
 1/5 2/5 3/5 4/5 5/5

Technical handling of project
 1/5 2/5 3/5 4/5 5/5

Quality of the products supplied
 1/5 2/5 3/5 4/5 5/5

Handling of claims and corrective measures
 1/5 2/5 3/5 4/5 5/5 N/A

Speed of response to claims and corrective measures
 1/5 2/5 3/5 4/5 5/5 N/A

Please indicate the reliability of delivery
 1/5 2/5 3/5 4/5 5/5

Responsiveness to special delivery requests
 1/5 2/5 3/5 4/5 5/5

General Information (please give any further information you would like to pass on)

Would you be prepared to offer us a testimonial or allow us to use you as a reference for tender documentation?
Yes No